FAQ

Good to know

Frequently asked questions

Fit, leather care, shipping and returns. Still unsure? Send us a message.

Fit & sizing

Yes — take your usual size. Western boots fit snug across the instep at first and loosen as the leather breaks in. The size chart with foot lengths is on every product page.

Most styles are D (standard). Wide (EE) is listed on the product page where available. Email us your foot length and width if you're unsure.

Wear them around the house for a few hours a day for the first week. Leather conditioner on the vamp helps. Never force a heel slip — a little slip is normal on a new boot.

Yes — our welted boots can be resoled by any cobbler, which is exactly why we sell them.

Shipping

Flat $6.95 on U.S. orders, free on orders $99 and over. See our Shipping Policy.

Packed within 1–2 business days, delivered in 3–7 business days — most arrive within 4–9 business days. Tracking is emailed as soon as it ships.

U.S. addresses only at this time.

Returns & exchanges

30 days from delivery on unworn pairs in the original box, no restocking fees. Buyer pays return postage on change-of-mind returns. See our Refund Policy.

One free size exchange per order within the U.S. Email us your order number and the size you need.

Email support@mastershoesrepair.com within 30 days with your order number and a photo. We'll send a replacement or a full refund including any shipping you paid.

All major credit and debit cards, plus PayPal, Apple Pay, Google Pay and Shop Pay, processed securely at checkout.

Still have questions?

A real person at the shop replies, Mon · Wed · Fri 10 AM – 4 PM ET.

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